Cody called comcast because the cable connection wasn't working. He got some woman in Canada.

Oddly enough I almost always get call centers in Canada. I've only gotten a center in India once when I was confirming a flight and it went very well. I heard about the practice of outsourcing to India from my dad in 2000 because a company owned by a friend of his was one of the first to do it. I believe that company stopped the practice within about a year of starting it too because it was not as cost effective or functional as it seemed it would be. People didn't believe me when I told them about it then.

Back to the call

He asked what the gateway should be. She didn't know what he was talking about.

He said, "Do you know what a gateway is?"

She said, "Yeah, it's a computer."

We don't call comcast for tech support anymore.